Effective Date: 26/05/2025

Last Updated: 26/05/2025

1. Introduction

This Privacy Policy outlines how CiaoHello ("we", "our", "us") collects, uses, and protects your personal data when you use our platform. By accessing or using CiaoHello, you consent to the practices described in this policy.

2. Data We Collect

• Account Information: Name, email address, username, password, date of birth, and contact details.
• Identity Verification: Government-issued ID, selfie with ID, and other documents as required.
• Payment Information: Billing address, payment method details, and transaction history.
• Content Data: Photos, videos, messages, and other content you upload or share.
• Usage Data: IP address, browser type, device information, pages visited, and interaction data.
• Cookies and Tracking Technologies: As detailed in our Cookie Policy.

3. How We Use Your Data

• To provide and maintain our services.
• To process transactions and send related information.
• To verify your identity and prevent fraud.
• To communicate with you about your account and provide customer support.
• To personalize your experience on CiaoHello.
• To comply with legal obligations and enforce our terms.

4. Sharing Your Data

We may share your information with:

• Service Providers: Third-party vendors who assist in providing our services (e.g., payment processors, hosting services).
• Legal Authorities: When required by law or to protect our rights.
• Business Transfers: In connection with mergers, sales, or acquisitions.

5. International Data Transfers

Your information may be transferred to and processed in countries outside of your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access to the personal data we hold about you.
• Correction of inaccurate or incomplete data.
• Deletion of your personal data.
• Restriction or objection to our processing of your data.
• Data portability.
• Withdrawal of consent at any time.

To exercise these rights, please contact us at privacy@ciaohello.it.

8. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

CiaoHello is intended for users aged 18 and over. We do not knowingly collect data from individuals under 18. If we become aware of such data, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our platform and updating the "Last Updated" date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: privacy@ciaohello.it