Terms of Service
Effective Date: 26/05/2025
Last Updated: 26/05/2025
Platform Name: CiaoHello (“Platform”, “we”, “our”, “us”)
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1. Introduction
These Terms of Service (“Terms”) govern your access to and use of the CiaoHello (https://ciaohello.it) platform. By creating an account or using the platform, you confirm that you have read, understood, and agreed to be legally bound by these Terms. If you do not agree, do not use the platform.
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2. Definitions
• User: Any individual using the platform, including “Creators” and “Subscribers”.
• Creator: A User who uploads or shares content on the platform for compensation or visibility.
• Subscriber: A User who interacts with or pays for content uploaded by Creators.
• Content: Any material (text, audio, video, image, data, etc.) posted by a User.
• Payout: The earnings credited to a Creator, subject to fees, taxes, and these Terms.
• Agreement: The contractual relationship between CiaoHello and you.
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3. Eligibility
You must be at least 18 years old (or age of majority in your country) and legally able to enter a binding contract to use the platform. CiaoHello does not knowingly allow access to minors.
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4. Modification of Terms
We reserve the right to update or revise these Terms at any time. You will be notified of material changes via platform notification, email, or other reasonable means. Continued use after such changes constitutes acceptance of the updated Terms.
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5. Account Registration
To create an account:
• You must provide accurate and complete information;
• You are solely responsible for keeping your credentials secure;
• We may suspend or terminate accounts for fraudulent or suspicious activity;
• We reserve the right to refuse registration or close accounts at our sole discretion.
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6. User Content and Conduct
• You are solely responsible for all Content you upload, publish, or share.
• We do not moderate or verify User content prior to publication and are not liable for illegal, offensive, obscene, or infringing materials shared by Users.
• You agree not to post or transmit content that:
• Is unlawful, abusive, defamatory, harassing, harmful, threatening, or otherwise inappropriate;
• Violates intellectual property rights;
• Involves non-consensual nudity or impersonation;
• Exploits or endangers minors or others;
• Constitutes hate speech, spam, or misleading information.
If you violate these rules, your account may be terminated without notice, and you will be held fully liable for any resulting legal claims or damages.
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7. Platform Use Disclaimer
CiaoHello acts solely as a technology provider facilitating interactions between Users. We are not a party to any agreements between Creators and Subscribers, and we assume no liability for any disputes, misconduct, or financial arrangements among Users.
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8. Content Licensing
By uploading content, you grant CiaoHello a non-exclusive, royalty-free, worldwide, transferable license to:
• Host, display, reproduce, distribute, promote, or archive your content;
• Use content for platform improvement, legal compliance, and technical operations.
You warrant that:
• You own or control all rights to your Content;
• No third-party rights are infringed;
• All depicted individuals have given explicit consent.
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9. Payouts and Fees
• Creators receive revenue (after applicable fees and taxes).
• We use third-party payment processors; their terms apply.
• Payouts are made only after identity verification and minimum thresholds.
• CiaoHello is not responsible for payment failures, chargebacks, or currency conversion costs.
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10. Taxes
• Users are solely responsible for reporting and paying any taxes owed under applicable law.
• CiaoHello does not provide tax advice and bears no responsibility for Users’ tax compliance or reporting failures.
• Where required by law, we may withhold taxes from your earnings.
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11. AI and Moderation Tools
We reserve the right to use automated tools, including artificial intelligence and machine learning, to:
• Detect prohibited content or behavior;
• Flag suspicious activity;
• Recommend or personalize content.
These systems do not guarantee error-free moderation.
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12. Suspension and Termination
We may, at any time:
• Suspend or terminate your access for any reason, including violations of these Terms;
• Withhold Creator earnings if funds are linked to fraudulent or unlawful activity;
• Remove or restrict content without warning.
Upon termination:
• All licenses granted by you to CiaoHello will remain in effect for archived or reported content;
• You will lose access to any previously accessible content or balances;
• No refunds will be issued to Subscribers or Creators.
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13. Intellectual Property
All platform-related code, trademarks, logos, and designs are the exclusive property of CiaoHello or its licensors. You may not:
• Copy, distribute, reverse engineer, or exploit platform code or content;
• Use CiaoHello branding without prior written consent.
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14. Indemnification
You agree to indemnify, defend, and hold harmless CiaoHello and its affiliates, employees, and partners from and against all claims, liabilities, damages, losses, and expenses arising from:
• Your content or activity on the platform;
• Any breach of these Terms;
• Any legal or regulatory violation by you.
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15. Limitation of Liability
To the fullest extent permitted by law:
• CiaoHello disclaims all warranties, express or implied;
• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, profits, or reputation;
• Our total liability in connection with any claim will not exceed the amount you paid to us in the last 12 months, or €250, whichever is less.
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16. Dispute Resolution
• You agree to notify us first of any dispute and attempt resolution in good faith before filing any formal claim;
• If unresolved, the dispute shall be submitted to binding arbitration or mediation (at our discretion);
• Legal proceedings must be filed in the jurisdiction of Italy and are governed by the laws of Italy.
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17. Governing Law
These Terms are governed by and interpreted under the laws of Italy. You agree that any legal proceedings shall occur exclusively in the courts of Milan.
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18. No Warranty for Availability
We do not guarantee uninterrupted access to the platform. CiaoHello may be unavailable due to maintenance, updates, or unforeseen issues. We are not liable for service disruptions or data loss.
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19. Entire Agreement & Severability
These Terms, together with our Privacy Policy and Cookie Policy, form the entire agreement between you and CiaoHello. If any part of these Terms is found invalid, the remaining provisions remain in full force.
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20. Contact Information
You can contact us using the dedicated section.